FAQ’S

Faq’s

Shipping and Transit Times

Yes. Missing cut-off times can delay your shipment to the next scheduled sailing or flight.

Yes. Random inspections or document issues can delay cargo release at destination.

No. Transit times are estimates and depend on carriers and external factors beyond control.

Faq’s

Document errors can cause customs holds, fines, or shipment delays.

Not always. Many shipments can be released with telex release or electronic documents, depending on the carrier and destination.

The shipper is responsible for accuracy; the forwarder facilitates and submits documents.

Faq’s

Duties calculate based on cargo value classification and destination regulations. Rates follow official customs rules.

Taxes apply during import clearance based on local laws. Charges get confirmed before release.

Clearance payments follow agreed terms. The process stays transparent and documented.

Faq’s

Insurance covers loss damage and transit risk. Coverage aligns with cargo value and route.

Claims follow a structured review process. Required documents support assessment and resolution.

Claims require transport documents invoices photos and incident reports. Submission stays organized and timely.